Privacy Statement

Version: 2025
Location: Leiden – active in Leiden and the Groningen area
Chamber of Commerce: 98927337 Millias Home Care BV
E-mail: info@milliasthuiszorg.nl
Website: milliasthuiszorg.nl

1. Introduction

Millia's Zorg attaches great importance to protecting the privacy of its clients, employees, and website visitors.
We treat all personal data confidentially and process it in accordance with the General Data Protection Regulation (GDPR) and the Supplementary Provisions for the Processing of Personal Data in Healthcare Act (Wabvpz) .

2. Who are we?

Millia's Zorg is responsible for the processing of personal data as described in this statement.

Contact details:
Millias Home Care BV
E-mail: info@milliasthuiszorg.nl
Website: milliasthuiszorg.nl

3. Personal data that we process

Millia's Zorg processes personal data because clients use our services.
Depending on the nature of the care, we may process the following data:

General information:

  • Name, address and place of residence (NAW data)

  • Phone number and email address

  • Date of birth

  • Citizen Service Number (BSN, if legally required)

Healthcare-related data (special personal data):

  • Medical and/or healthcare-related data

  • Information about health, care, medication or limitations

  • Information provided by doctors, caregivers or agencies

Financial data:

  • Bank account number

  • Administrative data for PGB, WLZ or WMO payments

4. Purposes of data processing

Millia's Zorg processes personal data exclusively for:

  1. Execution of the health care agreement;

  2. Communication with clients, relatives or referrers;

  3. Administration, invoicing and declaration at municipalities, healthcare offices or PGB managers;

  4. Legal obligations (such as Wkkgz, WMO, WLZ and tax legislation);

  5. Internal quality improvement and accountability.

Millia's Zorg does not use personal data for commercial purposes.

5. Basis for processing

We process personal data on the basis of:

  • Client consent;

  • Execution of an agreement;

  • Legal obligation;

  • Protection of the client's vital interests;

  • Legitimate interest (such as quality control).

6. Retention periods

Millia's Zorg does not store personal data longer than necessary:

  • Care file: 15 years after termination of care (in accordance with Wabvpz);

  • Financial administration: 7 years (according to tax legislation);

  • Application data: maximum 4 weeks, or 1 year with permission.

After processing, data will be securely destroyed or anonymised.

7. Sharing data with third parties

Millia's Zorg shares data only when necessary for healthcare provision or when legally required, for example with:

  • General practitioners, district nurses or other healthcare providers;

  • Municipalities, healthcare offices or PGB managers;

  • Administrative offices or software suppliers.

We conclude a processing agreement with all external parties to guarantee the security and confidentiality of data.

8. Security of personal data

Millia's Zorg takes appropriate measures to protect personal data against loss or unlawful processing, including:

  • Strong password security and encryption (SSL);

  • Secure storage and limited access to client files;

  • Confidentiality obligation for all employees;

  • Periodic check of security measures.

9. Client rights

Every client has the right to:

  • to access his or her data;

  • to request correction of incorrect data;

  • request removal (to the extent legally permitted);

  • to object to processing;

  • request data transfer to another healthcare provider.

Requests can be sent to privacy@milliaszorg.nl .
You will receive a response within four weeks .

10. Minors and representatives

For clients under the age of 16 or clients who cannot make independent decisions, personal data will only be processed with the permission of a parent, guardian or legal representative.

11. Data leaks

In the event of a suspected data breach, Millia's Zorg will immediately report this to the Dutch Data Protection Authority and, if necessary, to the client(s) involved.

12. Cookies and website

Our website only uses functional and analytical cookies that do not infringe on your privacy.
We do not place marketing cookies.

13. Complaints about privacy

Do you have a complaint about how we handle personal data?
Please contact us at: info@milliasthuiszorg.nl
If we cannot reach an agreement, you can contact the Dutch Data Protection Authority via
www.autoriteitpersoonsgegevens.nl .